Tile Leveling System return policy is valid only 30 days from the purchase date. Unfortunately, we can’t offer you a refund or exchange after 30 days.
Eligibility for a return:
- Item must be in original package, and unopened.
- Items on sale are not eligible to be returned.
- To complete your return, we require a receipt and/or proof of purchase,
Refunds (if applicable):
- Once your item is received and inspected, an email receipt confirming we have received the product will be sent.
- We will notify you of the approval or rejection of your refund.
- If approved, the refund will will be processed and can take up to 10 days to post back to your payment method.
Exchanges (if applicable):
- We only replace items if they are defective or damaged. Please contact us directly if you need an exchange.
- To return your product, you should mail your product to the address listed in the return instructions email.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
- We cannot guarantee that we will receive your returned item.